Refund Policy

Paddle is Athreix’s authorized reseller and Merchant of Record. Your paid transaction is completed with Paddle, which handles payment processing, receipts, applicable sales taxes, subscription billing, and approved refunds.

This policy supplements the Paddle Refund Policy and Paddle Buyer Terms. If those terms or applicable law provide stronger or non-waivable rights, those rights apply.

Except where required by applicable law, provided by Paddle’s policy, or approved for a material product defect, completed subscription charges are non-refundable. Refund eligibility is reviewed using the transaction date, reason for the request, product access and usage, technical evidence, and applicable consumer rights.

Some consumers have statutory withdrawal or cancellation rights, including time-limited rights in certain countries. Use Paddle’s current Refund Policy for the applicable eligibility window and exclusions. Nothing in this policy limits mandatory consumer rights.

You can request a refund using any of these routes:

• use the “View receipt” or “Manage subscription” link in your Paddle transaction email;
• open the customer portal from the Athreix Billing page; or
• visit paddle.net and choose the refund-support option.

Include the purchase email, transaction or receipt reference, date, plan, reason for the request, and any relevant technical details. Do not email complete card numbers or passwords.

If a persistent technical issue or material defect prevents access to the paid Service, contact tech@athreix.com first so we can investigate, restore access, or document the problem for Paddle. Include the account email, approximate time, affected feature, and any non-sensitive error message.

If the issue cannot be resolved, submit the refund request to Paddle with the support history. Paddle reviews and issues eligible refunds under its policy and applicable consumer law.

You may cancel a subscription at any time from the Athreix Billing page, the Paddle customer portal, or the link in your Paddle receipt. Unless law or checkout terms require otherwise, cancellation takes effect at the end of the current billing period, you keep access until then, and Paddle will not charge the next renewal. Cancellation does not automatically refund charges already paid.

Paddle normally returns an approved refund to the original payment method where possible. Bank processing time may vary. After Paddle confirms a full refund, Athreix may adjust the related subscription access and unused plan entitlements so that the account reflects the refunded transaction.

For a duplicate charge, unrecognized Paddle charge, receipt, payment method, sales-tax exemption, or tax-refund question, contact Paddle at paddle.net. For questions about Athreix access or plan delivery, email tech@athreix.com.

We may update this policy as the Service, Paddle terms, or law changes. The version in effect at the time of a transaction applies unless mandatory law or Paddle’s buyer terms require otherwise. Updates will show a new effective date on this page.